On April 15 and 16, THACO AUTO organized the "Improving Professional Customer Service Skills" training for its senior and customer service staff at THACO AUTO offices.

In modern business environments, customer service plays an increasingly important role in the sustainable development of businesses. As an automaker which manufactures, assembles, retails, repairs vehicles and provides auto parts, THACO AUTO has always wanted to bring customers diverse premium products with the best quality services.

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Following the recent "Professional Customer Service Skills" training at THACO AUTO provincial companies and dealerships nationwide, the firm continues with this course for customer service staffers at THACO AUTO offices. After the course, the participants have been given more in-depth knowledge, updated professional communication skills, how to handle complicated situations and relationship management via multiple channels (in person and online).

In addition, learners were practicing receiving feedback, collecting and processing information, adjusting psychological moods, using positive language and support tools to manage, measure and maintain customer relationships.

Not only limited in theory, the training participants also took part in real-life situations based on the Five Factor model of personality. The training alternately offered practice in different formats such as role-playing, short video illustrations, etc. to help trainees understand customer insights and behaviors, therefrom providing them with effective consultation in real-life situations.

“The training has given me more in-depth communication techniques, inquiry skills, and more positive and professional manners,” said Ms. Hoang Nguyen, a Customer Service executive from THACO AUTO southern region in the program.

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The training is a company's annual event in which its content is updated every time there's new one coming up, looking to improve the staff's performance in bringing better customer services in line with the company's motto "Dedicated services".